Frequently Asked Questions

Everything you need to know about shopping with Vale Forever.

What is the standard shipping time for orders?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your garments true to size?

Most of our items are designed with a contemporary fit. We recommend checking the specific size guide located on each product page for precise measurements before purchasing.

Do you offer sustainable packaging?

Yes, at Vale Forever we are committed to the environment. All orders are shipped in 100% biodegradable or recyclable packaging to minimize our ecological footprint.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.